Linda Morgan, MA, HSDP, is an organizational development practitioner with over 30 years of experience. Using complexity science and systems thinking as her foundation, Linda designs and implements dynamic change programs, culture transformations, structural re-designs, and unique leadership and team development programs. Her goal in every interaction is to enhance the individual employee experience while optimizing the organization’s overall performance.
Linda has worked in both unionized and non-unionized environments including private, public, financial, high-tech engineering, insurance, leisure, oil retail, healthcare, pharmaceuticals, education, law, and regulatory bodies in both internal and external consultant roles. She summarizes her career into three distinct phases.
The first phase, the School of Hard Knocks, took her from being a classically trained musician and music educator to the Director of the largest music school in Canada, Merriam Music. For over 10 years (20 years if you count the consulting she did following her departure) Linda transitioned the organization from analog to digital work, increased the student base by 350%, increased staff retention by 40%, developed all internal operational systems (recruiting/hiring systems, performance management, new employee and ongoing professional development programs, scheduling and customer service standards), many of which are still in practice today.
The second phase she titles The Experiential MBA where she launched her own management consulting business, The Clic Effect Inc. There she served over 150 extremely diverse clients over 15 years and, as any entrepreneur, she stepped into being CMO, CFO, COO, VP of Sales, and leader of a small team to make it all happen. She creatively weathered the financial crisis of the late 1990’s at the same time as getting her MA in Human Systems Intervention at Concordia University.
The third phase she titles The Cumulation, where she applied her experience to an internal consultant role with two distinctly opposing organizations, Manulife (Director of Change Management and Organizational Development, North America) and Shopify (Change Adoption Lead). These two experiences allowed her to experiment with new applications of old theories in a mature, culturally rigid and large organization (Manulife) and contrast results to an emerging, fast-paced and culturally evolving organization (Shopify). In both organizations, she defined and developed change practices that met the differing organizational needs in ways that were accessible to any level of employee in a practical and meaningful manner.
Recently, Linda has moved into a new career phase she titles Development of the Next Generation of Organizational Developers. In this phase she hopes to continue to broaden her teaching at McMaster University (in the Emerging Leaders Program, guest lecturing at undergraduate HR and the EMBR programs), consult with organizations looking to develop and equip their existing internal resources with progressive tools in the area of change, culture, re-structuring and leadership development. In this new phase, she has also found time to go back to her music teaching roots, learn how to play the cello and start her new hobby of shoemaking.